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Item: 387145189937
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Subject Area:Workforce Training-Hospitality,Wait Staff Training
Publication Name:Service That Sells: The Art of Profitable Hospitality
Item Length:8.5 in
Publisher:Pencom, Inc.
Subject:Food & Beverage Service Training
Series:Service That Sells: The Art of Profitable Hospitality
Type:Training Video & Workbook
Format:VHS Video & Trade Paperback
Educational Level:Adult & Further Education,High School,Vocational School
Author:Pencom, Inc
Level:Beginner,Intermediate,Advanced,Business
Features:1st Edition,Illustrated,Limited Edition,Illustrations,Interactive
Item Width:5.5 in
VHS Video: Service That Sells: Full Service — The Art of Profitable Hospitality (1998) Workbook: Service That Sells: The Video — Trainee Workbook (1994) These training materials are a must-have for small-business restaurant operators looking to develop an excellent & consistent waitstaff while reducing overall training costs. They convey a very basic guide to achieving fast, friendly &profitable service standards that is easy to teach, learn & execute on-the-fly. A good basic training program, such as this, can enable the small business restaurant operator to develop consistent service quality that creates & retains return customers& competes with larger operations with greater training resources. This excellent training series cover a comprehensive range of topics including service staff training programs, food and beverage training, and restaurant-staff & ops management. The video & workbook are LIKE NEW. The workbook has never been used or marked in any way & is in the condition as when they were first published. The video is very lightly used & was tested in June 2024 & found to be in excellent condition with a crisp & clear picture & perfect sound quality. It comes in a plastic VHS case with a clear cover sleeve & cover graphics insert. An implementation guide for the program is printed on the back of the cover insert. See photos for details… Thought the video & booklet were published in different years, the two can be easily coordinated to create a single training program. A collection of hospitality training manuals &management materials like these, many more of which can be found on this catalog from multiple publishers & perspectives, makes a great gift idea for the restaurant owner-operator or the developing hospitality professional on your list. Such a collection makes excellent course material for vocational development instructors & restaurant industry managers at all levels. See photos for details…. Check the WizardzGift catalog for more & more to come… Book Dimensions: Size: 8.5″ x 5.5″ x.2″ 39 Pages Video: 22 mins 10.3
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