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ISBN-13:9783030309695
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Book Title:Smart Service Systems, Operations Management, and Analytics : Proceedings of the 2019 INFORMS International Conference on Service Science
Number of Pages:VIII, 403 Pages
Language:English
Publisher:Springer International Publishing A&G
Publication Year:2020
Topic:Probability & Statistics / General,Operations Research,Databases / General
Illustrator:Yes
Genre:Mathematics,Computers,Business & Economics
Item Weight:22.2 Oz
Item Length:9.3 in
Author:Robin Qiu
Book Series:Springer Proceedings in Business and Economics Ser.
Item Width:6.1 in
Format:Trade Paperback
Smart Service Systems, Operations Management, and Analytics by Hui Yang, Robin Qiu, Weiwei Chen Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users both utilitarian and socio-psychological needs. Publisher Description This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science. Author Biography Hui Yang is an Associate Professor in the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at The Pennsylvania State University, University Park, PA. Dr. Yangs research interests focus on sensor-based modeling and analysis of complex systems for process monitoring, process control, system diagnostics, condition prognostics, quality improvement, and performance optimization. Robin Qiu is a tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. Dr. Qius research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operationsand Management, Information Systems, and Manufacturing and Supply Chain Management. Weiwei Chen is an Associate Professor of Supply Chain Management in Rutgers Business School – Newark and New Brunswick at Rutgers University. Dr. Chens current research interest lies in operations and finance interface, as well as supply chain operations planning and scheduling. He also works on simulation and randomized global optimization methodologies. He has extensive experience working with businesses and public sectors to improve strategic decisions and operational efficiencies using data analytics. He has taught courses in optimization modeling, operations analysis, and lean six sigma. Details ISBN 303030969X ISBN-13 9783030309695 Title Smart Service Systems, Operations Management, and Analytics Author Hui Yang, Robin Qiu, Weiwei Chen Format Paperback Year 2020 Pages 403 Edition 1st Publisher Springer Nature Switzerland AG GE_Item_ID:144465128; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items — you’re bound to find what you want, at a price you’ll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request «Return Authorisation» before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer’s risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
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